Exchanges and Returns
The User may return the ordered product(s) 14 (fourteen) days after receipt, provided that:
- a) The product(s) have not been used;
- b) The product(s) maintain their original characteristics and labels intact;
- c) They are complete (e.g. in the case of a bikini, made up of two parts, both must be returned together).
- d) The products have not been altered and maintain the original brand identification label, as well as the hygienic protection and the bag in the case of swimwear products, as sent.
- e) The product(s) are complete. All material accompanying orders must be returned.
The customer must request the return of the order via email at info@ritabonapartebeachwear.com indicating the item(s) they want to return, as well as the order number.
The cost of return is borne by the customer. Please note that, if your return was made for reasons other than the justified existence of a defect or non-conformity of the ordered products, Rita Bonaparte Beach Wear will not reimburse shipping costs. Therefore, Rita Bonaparte Beach Wear will not reimburse the costs related to postage initially borne by the customer for the respective order nor customs fees.
Once the returned product has been received, Rita Bonaparte Beach Wear will analyze and confirm its condition and, where applicable, will refund within a maximum period of 15 (fifteen) days the amount paid for the item(s) without any expenses for the user.
In cases of exchanges, your refund may be made through a voucher for the value of the item or items returned. Please note, possible subsequent returns of items purchased with a voucher will always be made using a voucher. Vouchers are non-refundable and valid for 12 months.
If you wish to return one or more items, you can request a refund using the same payment method.
If the returned items are damaged or show signs of use, Rita Bonaparte Beach Wear reserves the right not to accept the return and refuse to refund them.
In cases of defect or non-conformity of the ordered products, Rita Bonaparte Beach Wear is responsible for collecting the item(s) from an address of the user's choice. Please note, collections are only accepted from the original country of shipment of the respective order, excluding islands.